Privacy Policy
Privacy Policy
Last Updated: Sept. 2025
Olcott Lobster Co. (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and safeguard your information when you visit our website and purchase merchandise.
1. Information We Collect
We may collect the following information when you interact with our website or place an order:
- Personal Information: Name, email address, billing/shipping address, and payment details (processed securely by third-party providers).
- Non-Personal Information: Browser type, device information, and site usage data collected automatically through cookies or analytics.
2. How We Use Your Information
- To process and fulfill your merchandise orders.
- To send order confirmations, updates, and customer support responses.
- To send promotional emails only if you have opted in (you may unsubscribe at any time).
- To maintain and improve our website’s performance and accessibility.
3. Sharing of Information
- We do not sell, trade, or rent customer information to third parties.
- Payment details are handled by secure, PCI-compliant third-party processors.
- We may share limited data only when necessary to ship orders, comply with legal obligations, or protect our rights.
4. Email Marketing & CAN-SPAM Compliance
- We comply with the CAN-SPAM Act.
- You will only receive promotional emails if you have opted in.
- All emails include a clear way to unsubscribe, and requests will be honored promptly.
5. GDPR (General Data Protection Regulation) Compliance
- Visitors from the European Union have the right to access, update, or request deletion of their personal data.
- We only collect and process data with your consent, to fulfill a contract, or where legally required.
- You may contact us at [insert contact email] to exercise your data rights.
6. CCPA (California Consumer Privacy Act) Compliance
If you are a California resident, you have the right to:
- Know what personal data we collect and how we use it.
- Request access to or deletion of your personal information.
- Opt out of the sale of personal data (we do not sell customer information).
- To exercise these rights, contact us at [insert contact email].
7. COPPA (Children’s Online Privacy Protection Act) Compliance
- We do not knowingly collect personal information from children under the age of 13.
- If we become aware that such information has been provided, we will delete it immediately.
8. ADA & WCAG Compliance
We are committed to making our website accessible to all users, including those with disabilities.
- Our site is designed to meet ADA (Americans with Disabilities Act) requirements and follow WCAG (Web Content Accessibility Guidelines) standards.
- If you encounter accessibility barriers, please contact us at [insert contact email], and we will make reasonable efforts to provide the content you need.
9. Data Security
We implement industry-standard security measures to protect your personal information. However, no system can guarantee 100% security, and you use our site at your own risk.
10. Cookies & Tracking
- Our website may use cookies to improve browsing, store preferences, and analyze traffic.
- You may disable cookies in your browser, but some site features may not function properly.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
12. Contact Us
For questions about this Privacy Policy, or to exercise your rights, please contact us:
Olcott Lobster Co.
📍 5860 E Main St, Olcott, NY 14126
📧 olcottlobsterco@gmail.com
