Terms & Conditions

Last Updated: Sept. 2025

Welcome to the Olcott Lobster Co. website. By accessing or using our website (the “Site”) and purchasing merchandise (“Products”), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General Use of the Site

This Site is provided for informational purposes about Olcott Lobster Co. (the “Restaurant”) and for the sale of branded merchandise.
The content on this Site, including logos, text, graphics, and images, is the property of Olcott Lobster Co. and may not be copied, distributed, or used without permission.
We strive to keep information (including menu items, pricing, and hours) accurate and up to date, but we do not guarantee that all information will be error-free.

2. Merchandise Sales

Product Availability: Merchandise is available while supplies last. We reserve the right to change or discontinue items at any time.
Pricing: All prices are listed in U.S. dollars. Taxes and shipping charges (if applicable) will be added at checkout.
Payment: We accept payments through secure third-party processors. By placing an order, you confirm that your payment method is authorized and valid.
Order Confirmation: After you place an order, you will receive a confirmation email. This does not guarantee acceptance of the order; we reserve the right to cancel or refuse orders at our discretion.

3. Shipping & Delivery

Orders are typically processed within 7-10 days.
Delivery times may vary depending on your location and shipping carrier. We are not responsible for delays caused by carriers or unforeseen events.
Shipping costs, if any, will be shown at checkout.

4. Returns & Exchanges

All sales are final unless an item arrives damaged or defective.
If you receive a defective product, please contact us within [10] days of delivery with order details and photos of the issue. We will arrange a replacement or refund at our discretion.
Merchandise must be unworn, unwashed, and in its original condition for any exchange consideration.

5. Limitation of Liability

Olcott Lobster Co. is not liable for damages arising from the use of this Site, delays in delivery, or the purchase/use of our Products, except where required by law.
You agree to use this Site and our Products at your own risk.

6. Privacy Policy

We respect your privacy and do not sell or share personal information collected through this Site.
Payment information is processed securely through third-party payment providers and is not stored by us.

7. Restaurant Information Disclaimer

Hours, menu items, pricing, and availability of food at the Restaurant are subject to change without notice.
Reservations and event information (if offered) are provided as a courtesy and may be updated at any time.

8. Governing Law

These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict of law provisions.
Any disputes will be resolved in courts located in Niagara County, NY.

9. Updates to Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised “Last Updated” date.

By using this Site or purchasing our merchandise, you acknowledge that you have read, understood, and agree to these Terms & Conditions.