Return Policy
Return Policy
We want you to love your Olcott Lobster Co. merchandise. If for any reason you are not satisfied with your purchase, please review our return guidelines below.
Eligibility for Returns
- Returns are accepted within 10 days of delivery.
- Items must be unworn, unwashed, and in their original condition (tags attached, no stains, odors, or signs of wear).
- Returns are not accepted for items marked final sale or clearance.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Worn or washed apparel.
- Items damaged after delivery (unless due to shipping issues).
- Gift cards or digital products.
Return Process
- Contact us at olcottlobsterco@gmail.com within 10 days of receiving your order to request a return.
- Once approved, you will receive instructions on how to send your item back.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
- Refunds will be issued to the original payment method once the returned item is inspected and approved.
- Please allow [5-7 business days] for processing after the return is received.
- Shipping costs are non-refundable.
Exchanges
- At this time, we do not process direct exchanges. If you would like a different size or color, please return your item (following the guidelines above) and place a new order.
